1. Digital delivery
All digital products are delivered automatically after payment confirmation. You will receive an email with a secure download link within seconds. The link is also available from your order receipt for at least 12 months.
If you do not receive your delivery email, please check your spam folder or contact support@flowony.com.
2. Physical / custom print products
Custom print items are produced on demand by our U.S.-based printing partners. Production typically takes 3–5 business days. Shipping is calculated at checkout based on destination and weight.
3. Shipping carriers and tracking
Domestic U.S. orders ship via USPS or UPS with tracking. A tracking number will be emailed once the package leaves our facility.
4. Delivery times
Most domestic orders arrive within 5–10 business days of purchase. Delivery times are estimates and may vary due to carrier delays.
5. International shipping
We currently ship physical products within the United States only. International shipping for custom print products is being evaluated for 2026.
6. Lost or damaged shipments
If your order is lost in transit or arrives damaged, contact support@flowony.com within 14 days of expected delivery. We will arrange a replacement or refund.
7. Address accuracy
Please verify your shipping address at checkout. Flow Ony is not responsible for orders shipped to addresses entered incorrectly by the buyer.