FAQ
Frequently asked questions.
Quick answers about ordering, delivery, refunds, and licensing. Need more help? Email support@flowony.com.
How do I receive my digital products?+
After payment, you'll receive an email with a secure download link within seconds. The same link is also available from your order receipt for at least 12 months.
What payment methods do you accept?+
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) through Stripe, our secure payment processor. We do not store your card information.
Are your files DRM-free?+
Yes. All ebooks and printables are delivered as standard PDF or EPUB files with no DRM, so you can use them on any device you own.
Can I get a refund?+
Yes, within 7 days of purchase, for eligible orders. See our Refund Policy for full eligibility criteria.
Do you offer commercial licenses?+
Some products include commercial print rights, listed on the product page. For larger licensing needs, contact support@flowony.com.
Where do you ship custom print products?+
Custom print products currently ship within the United States. International shipping is being evaluated for 2026.
How long does shipping take?+
Custom print items are produced within 3–5 business days and shipped via tracked U.S. mail. Most domestic orders arrive within 5–10 business days of order date.
Do you store my personal information?+
We only store the data needed to fulfill your order and provide customer support. Payment processing happens entirely on Stripe's servers. See our Privacy Policy for details.
How do I contact customer support?+
Email support@flowony.com or use the form on our Contact page. We reply within one business day, Monday through Friday, 9AM–6PM EST.