Flow Ony LLC ("Flow Ony", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit flowony.com or purchase our products.
1. Information we collect
We collect information you provide directly, such as your name, email address, billing address, and order details. Payment information is collected and processed by Stripe, our payment processor. We do not store full payment card numbers on our servers.
We also collect limited technical information automatically, including IP address, browser type, device information, and pages visited, to operate and improve our website.
2. How we use information
We use your information to process orders, deliver products, provide customer support, comply with legal obligations, prevent fraud, and improve our services. With your consent, we may send occasional newsletters about new releases.
3. Sharing of information
We do not sell personal information. We share data only with service providers necessary to operate the business, including Stripe (payments), our email delivery provider, and our hosting infrastructure. Each provider is contractually bound to protect your data.
4. International users (GDPR / UK GDPR)
If you are located in the European Economic Area or the United Kingdom, you have rights to access, correct, delete, restrict, or port your personal data, and to object to processing. Contact privacy@flowony.com to exercise these rights.
5. California residents (CCPA / CPRA)
California residents have the right to know what personal information we collect, to request deletion, and to opt out of the sale or sharing of personal information. Flow Ony does not sell personal information.
6. Cookies
We use essential cookies required for the site to function and limited analytics cookies to understand site usage. You can disable cookies in your browser settings.
7. Data retention
We retain order records for as long as required by applicable U.S. tax and commercial law. Other personal data is deleted or anonymized when no longer needed.
8. Security
We use industry-standard administrative, technical, and physical safeguards to protect your data. All transactions are encrypted in transit via TLS.
9. Children's privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from them.
10. Changes to this policy
We may update this policy from time to time. Material changes will be posted on this page with an updated date.
11. Contact
Privacy questions: privacy@flowony.com. Postal mail: Flow Ony LLC, 1209 Mountain Road Place NE, Albuquerque, NM 87110, United States.