1. How to reach us
The primary channel for customer support is email at support@flowony.com. General inquiries can be sent to hello@flowony.com. You may also use the contact form on our Contact page.
2. Response times
We respond to all support emails within one business day, Monday through Friday, 9AM–6PM Eastern Time (excluding U.S. federal holidays). Complex requests may require additional time, and we will keep you informed.
3. Order-related requests
For the fastest response, please include your order number, the email address used at checkout, and a clear description of the issue.
4. Acceptable communication
We treat our customers with respect and expect the same in return. Abusive, threatening, or harassing communication may result in declined service.
5. Marketing communication
Our newsletter is opt-in only. You can unsubscribe at any time via the link at the bottom of every email. We never share your email address with third parties for marketing purposes.
6. Mailing address
Flow Ony LLC, 1209 Mountain Road Place NE, Albuquerque, NM 87110, United States.